SafeHelp for iPhone and iPad
SafeHelp is designed to provide clear safety and care-assistance tools without requiring an account, advertising profile, or developer-operated data service.
SafeHelp is provided by West Coast Security, Inc., also referred to in this policy as WCS, we, or us. This policy describes information handled by the current SafeHelp app for iPhone and iPad.
Questions may be sent to TechServices@wcsecurity.com or West Coast Security, Inc., 541 Taylor Way, Suite 2, San Carlos, CA 94070. Telephone: 800-421-2585.
The current SafeHelp app does not require a SafeHelp account and does not send personal information to a SafeHelp-operated server. SafeHelp does not include advertising, behavioral tracking, or developer-operated analytics.
Through the current app, WCS does not collect contact details, medical or medication information, doctor information, emergency-event history, photos, precise location, message content, or advertising identifiers.
This statement does not apply to information independently processed by Apple, a mobile carrier, a map service, or a recipient the user chooses to contact.
Depending on the features a user configures, SafeHelp may store the following information locally on the iPhone or iPad:
Sensitive medical fields use device-protected local storage where implemented. The current app does not require a SafeHelp server to store or operate on this information.
SafeHelp requests location only when the user initiates an action that can include location, such as requesting help, sharing where they are, or preparing directions home. SafeHelp does not use continuous background location tracking.
A user may deny location permission. Calls and alerts that do not require location can still be used. When location is included in a message, SafeHelp prepares the information for the user to review before sending it.
When the user opens directions, Apple Maps may process information under Apple's terms and privacy policy.
Configured trusted contacts are stored locally and used only for calls or message preparation initiated by the user. SafeHelp does not silently access, copy, or message the user's entire Contacts database.
Medical information is optional, stored locally, and not transmitted to WCS. It may be shared with another person only when the user deliberately chooses to share it or enables its inclusion in a help message that the user reviews.
SafeHelp is a communication and accessibility aid. It is not a medical device, medical-monitoring service, or substitute for professional medical advice.
An optional profile photo can remain on the device. It may be attached to a help message only when the user enables that behavior and reviews the prepared message before sending it.
SafeHelp hands calls, messages, directions, AirDrop, notifications, and sharing to Apple-supported system interfaces. Apple, a mobile carrier, or a third-party recipient selected by the user may process information under its own terms and privacy policy.
SafeHelp cannot guarantee that a call, message, direction request, AirDrop transfer, notification, or shared item will be delivered, received, or acted upon.
SafeHelp may use local notifications for medication and check-in reminders. Notification permission and presentation are controlled through Apple system settings. The current app does not require a SafeHelp server to deliver these local reminders.
SafeHelp uses reasonable device-local protections appropriate to the information and features provided. No storage method or security control is completely secure. Users should protect their iPhone or iPad with a passcode and install current operating-system security updates.
Locally stored information remains until the user edits it, resets the app's setup where that option is supported, or deletes the app. Deleting SafeHelp generally removes its local app data, subject to Apple device backups, synced copies, and operating-system behavior.
Information the user has already sent, shared, exported, or backed up may remain with Apple, a carrier, a recipient, or another service and must be managed through that party.
SafeHelp can be configured for use by a child under caregiver supervision. The current app does not knowingly operate an account system or developer server that collects children's personal information.
A parent or caregiver should configure trusted contacts, emergency information, permissions, reminders, and sharing choices appropriate for the child and should supervise the child's use of the app.
Users can control SafeHelp information and behavior by:
We may update this policy as SafeHelp, Apple services, or applicable requirements change. The effective and last-updated dates at the top of the page identify the current version. Material changes will be posted here.
For privacy or SafeHelp support questions, contact TechServices@wcsecurity.com, call 800-421-2585, or write to:
West Coast Security, Inc.
541 Taylor Way, Suite 2
San Carlos, CA 94070
