SafeHelp for iPhone, iPad, and Apple Watch
SafeHelp provides free essential safety tools and optional SafeHelp Plus features on iPhone, iPad, and Apple Watch without requiring a SafeHelp account, advertising profile, analytics service, or developer-operated backend.
SafeHelp is provided by West Coast Security, Inc., also referred to in this policy as WCS, we, or us. This policy describes information handled by the current SafeHelp app for iPhone, iPad, and the paired Apple Watch companion.
Questions may be sent to TechServices@wcsecurity.com or West Coast Security, Inc., 541 Taylor Way, Suite 2, San Carlos, CA 94070. Telephone: 800-421-2585.
The current SafeHelp app does not require a SafeHelp account and does not send personal information to a SafeHelp-operated backend. SafeHelp does not include advertising, behavioral tracking, developer-operated analytics, or a developer push-notification service.
Through the current app, WCS does not collect contact details, medical or medication information, doctor information, emergency-event history, photos, precise location, message content, or advertising identifiers.
This statement does not apply to information independently processed by Apple, a mobile carrier, a map service, or a recipient the user chooses to contact.
Depending on the features a user configures, SafeHelp may store the following information locally on the iPhone or iPad and may synchronize a limited, user-selected subset to the paired Apple Watch:
Profile information, contacts, medical data, precise location, photos, preferences, and recent app-event status remain on the user's devices. Sensitive medical fields use device-protected local storage where implemented. The current app does not require a SafeHelp backend to store or operate on this information.
The current release includes an Apple Watch companion with large actions for CALL 911, I FELL, CALL MY PERSON, I'M OK, TAKE ME HOME, and MEDICAL CARD.
The paired iPhone can synchronize the user's name, primary trusted contact, home address, and only the medical details the user explicitly enabled for emergency sharing. SafeHelp does not use this synchronization to create a developer-operated profile or upload those details to a SafeHelp server.
Calls and messaging use Apple-supported workflows. SafeHelp does not place silent calls or send silent messages. Some detailed alert, location, or sharing actions may require review or completion on the paired iPhone.
Actual behavior depends on the Apple Watch model, cellular or Wi-Fi availability, pairing state, permissions, and carrier availability.
SafeHelp uses location only when the user initiates an action that can include location, such as requesting help, sharing where they are, or preparing directions home, and when the user enables the optional Home Safety Zone. SafeHelp does not provide WCS with continuous location data. A Watch-initiated action may require location review or completion on the paired iPhone.
A user may deny location permission. Calls and alerts that do not require location can still be used. When location is included in a message, SafeHelp prepares the information for the user to review before sending it.
When the user opens directions, Apple Maps may process information under Apple's terms and privacy policy.
Home Safety Zone is an optional SafeHelp Plus feature that uses Apple-supported region monitoring and requires appropriate iOS location permission.
Region monitoring allows the device to recognize a configured boundary without sending continuous location data to WCS. SafeHelp may prepare an away or return-home text for trusted people selected on the device, but it never sends the text silently. The person reviews the recipients and message, then taps Send in Apple's Messages composer.
Home Safety Zone is not continuous developer tracking, does not create a developer-operated location history, and does not automatically contact caregivers or emergency services. Its operation depends on Apple system services, device settings, permissions, connectivity, and operating-system behavior.
SafeHelp is free to download, and its essential emergency and accessibility actions remain usable without a subscription. SafeHelp Plus is an optional auto-renewable subscription offered through Apple's StoreKit.
Eligible new subscribers may receive a 14-day free trial. After the trial, the selected plan renews for $4.99 per month or $39.99 per year unless canceled. The App Store displays the final price, currency, eligibility, and renewal terms before confirmation.
Apple processes purchases, trials, renewals, billing, subscription status, and cancellation under Apple's terms and privacy practices. WCS does not operate a SafeHelp subscription server or receive the user's payment-card details through SafeHelp. Users can manage or cancel SafeHelp Plus in Apple Account subscription settings.
Configured trusted contacts are stored locally and used only for calls or message preparation initiated by the user. SafeHelp does not silently access, copy, or message the user's entire Contacts database.
Medical information is optional, stored locally, and not transmitted to WCS. It may be shared with another person only when the user deliberately chooses to share it or enables its inclusion in a help message that the user reviews.
SafeHelp is a communication and accessibility aid. It is not a medical device, monitoring service, dementia or Alzheimer's treatment, automatic fall detector, or substitute for caregiver supervision, Apple Emergency SOS, professional medical advice, or emergency services.
An optional profile photo can remain on the device. It may be attached to a help message only when the user enables that behavior and reviews the prepared message before sending it.
SafeHelp hands calls, messages, directions, AirDrop, the share sheet, local notifications, subscriptions, and Watch connectivity to Apple-supported system interfaces. On Apple Watch, some detailed alert, location, message, or sharing steps may require review or completion on the paired iPhone. Apple, a mobile carrier, or a third-party recipient selected by the user may process information under its own terms and privacy policy.
SafeHelp does not place silent calls or send silent messages. Availability depends on the device model, cellular or Wi-Fi connection, pairing state, permissions, and carrier service.
SafeHelp cannot guarantee that a call, message, direction request, AirDrop transfer, notification, or shared item will be delivered, received, or acted upon.
SafeHelp may use local notifications for medication and check-in reminders. Notification permission and presentation are controlled through Apple system settings. The current app does not require a SafeHelp backend or developer push service to deliver these local reminders.
SafeHelp uses reasonable device-local protections appropriate to the information and features provided. No storage method or security control is completely secure. Users should protect their iPhone, iPad, and Apple Watch with passcodes where supported and install current operating-system security updates.
Locally stored information remains until the user edits it, resets the app's setup where that option is supported, or deletes the app. Deleting SafeHelp generally removes its local app data, subject to Apple device backups, paired-device copies, and operating-system behavior.
Deleting the app does not necessarily cancel an active SafeHelp Plus subscription. Subscriptions must be managed or canceled through Apple Account settings.
Information the user has already sent, shared, exported, or backed up may remain with Apple, a carrier, a recipient, or another service and must be managed through that party.
SafeHelp can be configured for use by a child under caregiver supervision. The current app does not knowingly operate an account system or developer server that collects children's personal information.
A parent or caregiver should configure trusted contacts, emergency information, permissions, reminders, and sharing choices appropriate for the child and should supervise the child's use of the app.
Users can control SafeHelp information and behavior by:
We may update this policy as SafeHelp, Apple services, or applicable requirements change. The effective and last-updated dates at the top of the page identify the current version. Material changes will be posted here.
For privacy or SafeHelp support questions, contact TechServices@wcsecurity.com, call 800-421-2585, or write to:
West Coast Security, Inc.
541 Taylor Way, Suite 2
San Carlos, CA 94070
