Privacy Policy

Who we are

SNIB Scout for Android is provided by West Coast Security, Inc., also referred to here as WCS, we, or us. This policy applies to the Android app and the WCS account, licensing, subscription, support, and website services used with that app.

Questions may be sent to TechServices@wcsecurity.com or West Coast Security, Inc., 555 Industrial Road, Suite 7, San Carlos, CA 94070. Telephone: 800-421-2585.

Information we collect

• Account information: your display name, email address, authentication information, and account status.
• Device and app information: an app-generated activation identifier, device manufacturer and model, app package name, app version, registered devices, session status, and license validation results.
• Subscription and transaction information: product, plan, subscription status, payment status, purchase identifiers, and related customer-service records. Google Play or Stripe processes payment credentials; WCS does not receive your full card number.
• Support information: messages, optional diagnostic exports, presets, screenshots, or other information you choose to send to WCS for support.
• Service and security logs: IP address, request time, browser or app details, response status, and records used to protect accounts and services from abuse.

Local network information

SNIB Scout for Android discovers and works with authorized SNIB2 and SNIB3 boards on networks you select. Board addresses, identifiers, types, status, and configuration values are processed on your Android device to provide discovery, review, and programming functions.

The app does not send discovered SNIB board data to WCS as part of normal operation. That information reaches WCS only if you intentionally include it in a support message or diagnostic export. The current app does not request location, camera, microphone, contacts, or advertising permissions and does not include an advertising or behavioral analytics SDK.

How we use information

• Provide account sign-in, device registration, licensing, trial, subscription, and entitlement validation.
• Operate SNIB discovery and programming features on your device.
• Process purchases, maintain transaction records, and provide customer support.
• Deliver security notices, account messages, product updates, and service communications.
• Detect fraud, abuse, unauthorized access, service failures, and threats to WCS systems or customers.
• Meet accounting, tax, legal, and regulatory obligations.

Sharing and service providers

WCS does not sell personal information and does not use SNIB Scout for Android data for third-party advertising. We share only what is reasonably necessary with service providers that help operate the product, such as Google Play for Play-distributed purchases, Stripe for direct WCS subscriptions, and providers used for hosting, email, security, and customer support.

We may also disclose information when required by law, to protect users or WCS systems, to investigate fraud or misuse, or as part of a business transaction subject to appropriate protections.

Security

WCS uses HTTPS, access controls, protected server configuration, and operational logging to safeguard account and licensing services. The app stores its session token using Android's protected credential storage. No internet service can be guaranteed completely secure, so customers should also protect their email account, Android device, and WCS password.

Retention and account deletion

Account, device, session, entitlement, and validation information is kept while needed to provide the app and support the customer relationship. You can submit a verified deletion request at wcsecurity.com/account-deletion.html. WCS aims to complete verified requests within 30 days.

Deletion removes the mobile account and associated app data under WCS control, subject to records we must retain for payment, tax, fraud prevention, security, dispute resolution, or other legal obligations. Google and Stripe may retain information under their own policies. Deleting an account does not automatically cancel a Google Play subscription; subscriptions must also be canceled through the applicable purchase channel.

Children

SNIB Scout for Android is a professional field tool and is not directed to children under 13. WCS does not knowingly collect personal information from children through the app.

Changes to this policy

We may update this policy as the app or legal requirements change. The effective date above identifies the current version. Material changes will be posted on this page and may also be communicated in the app or by email when appropriate.